Refund and Returns Policy

Effective Date: 30 June 2025

Leaora
Email: info@leaora.co.uk
Address: 30 Jubilee Drive, Loughborough, LE11 5XS, United Kingdom

1. Overview

At Leaora, we aim to provide high-quality products and a reliable service. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

2. Eligibility for Returns

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging
• Items must be returned within 30 days of delivery
• Proof of purchase is required, such as your order confirmation or receipt

For hygiene and safety reasons, we cannot accept returns of opened or used toilet rolls or kitchen towels.

3. Non-Returnable Items

The following items are not eligible for return:

• Opened or used toilet rolls or kitchen towels
• Products not in their original condition or packaging
• Items returned after 30 days from delivery

4. Damaged or Faulty Goods

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@leaora.co.uk.

We may request photos of the item to assess the issue. If approved, we will offer a replacement or full refund, including any applicable delivery costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

• Your refund will be issued to your original payment method
• Refunds are typically processed within 5 to 10 business days
• Processing times may vary depending on your payment provider

Original delivery charges are non-refundable unless the item is faulty or incorrect.

6. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment account again
• Contact your card provider as processing times may vary
• Contact your bank as there may be delays

If you still have not received your refund, please contact us at info@leaora.co.uk.

7. Exchanges

We only offer exchanges for items that are defective, damaged, or incorrect.

To request an exchange, email info@leaora.co.uk with your order details and a description of the issue.

8. Return Shipping

To return your item, please send it to:

Leaora
30 Jubilee Drive
Loughborough
LE11 5XS
United Kingdom

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

9. Consumer Rights

This policy is in addition to your legal rights under UK consumer law.

Under the Consumer Contracts Regulations, you may have the right to cancel your order within 14 days of delivery for a full refund, provided the goods are unopened and suitable for return due to hygiene reasons.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: info@leaora.co.uk
Address: 30 Jubilee Drive, Loughborough, LE11 5XS, United Kingdom