Effective Date: 30 June 2025
Company Name: Leaora
Email: info@leaora.co.uk
Return Address: 30 Jubilee Drive, Loughborough, LE11 5XS, United Kingdom
1. Introduction
At Leaora, we are committed to safeguarding your privacy and personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or purchase our products.
We handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable laws.
2. What Information We Collect
We may collect, store, and use the following personal data:
-
Your name, email address, telephone number, and postal address
-
Payment and transaction details (handled securely via third-party providers such as PayPal or Stripe – we do not store card information)
-
Order history and product preferences
-
IP address, browser type, device information, and other usage data through cookies
-
Any information you provide when contacting us or subscribing to communications
3. How We Use Your Information
We use your data to:
-
Fulfil and deliver your orders
-
Process payments and issue refunds
-
Send you service emails (order confirmations, dispatch updates, etc.)
-
Respond to customer service enquiries
-
Improve our website and customer experience
-
(With your consent) Send marketing emails about new products, offers, or updates
You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
4. Sharing Your Data
We do not sell or rent your personal data to third parties.
We may share your data with trusted third parties only when necessary:
-
Payment processors (e.g. PayPal, Stripe)
-
Delivery and logistics partners
-
Website and IT service providers
-
Legal authorities when required by law
These partners are obligated to keep your information secure and use it only for the agreed purpose.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies allow us to:
-
Understand how visitors use our site
-
Remember your preferences
-
Analyse website traffic (e.g. via Google Analytics)
You can manage or disable cookies through your browser settings.
For more detailed cookie usage, please refer to our [Cookie Policy] (if applicable).
6. Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or disclosure.
While we take every reasonable precaution, no online transmission is 100% secure. By using our site, you acknowledge the inherent risks of providing information over the internet.
7. International Data Transfers
If any data is transferred outside the UK or EEA, we will ensure it is protected by appropriate safeguards, in compliance with applicable data protection laws.
8. Your Rights
You have the right to:
-
Access the personal data we hold about you
-
Request correction or deletion of your data
-
Withdraw consent for marketing communications
-
Object to or restrict certain types of data processing
-
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated
To exercise your rights, please email us at info@leaora.co.uk.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We recommend checking this policy periodically to stay informed.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: info@leaora.co.uk
Address: 30 Jubilee Drive, Loughborough, LE11 5XS, United Kingdom
