Shipping policy

At Leaora, we want your order to arrive safely, securely, and as quickly as possible. Please read the information below to understand how we process and deliver your order.

Order Processing

Orders are carefully prepared and processed after your purchase is confirmed. Please allow 1–2 business days for order processing before dispatch.

Delivery Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout. Once your order has been dispatched, you will receive a confirmation email with available tracking information.

Shipping Costs

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase. From time to time, we may offer free shipping promotions or special delivery offers.

Order Tracking

Where tracking is available, you will receive your tracking details once your order has been shipped. Please allow some time for the tracking information to become active after dispatch.

Delivery Delays

While we work with reliable delivery partners, occasional delays may occur due to weather, high order volumes, public holidays, or circumstances outside our control. We appreciate your patience if your delivery takes longer than expected.

Incorrect or Incomplete Address

Please ensure your delivery information is correct before completing your order. If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned to us.

Damaged or Missing Orders

If your order arrives damaged or appears to be missing items, please contact our customer-care team as soon as possible with your order details and relevant photographs so we can assist you.